Barclays outsources ATM services to NCR

Barclays Bank PLC has outsourced management and maintenance services for 550 remote and host operated ATM’s to NCR Corporation (NYSE: NCR) under a two-year contract.NCR will be responsible for delivering a complete managed services solution which includes helpdesk services, incident management, first and second line maintenance and managing cash replenishment services in partnership with Cash-In-Transit management company Loomis.The contract will be managed from NCR’s Eurocentral customer care centre near Glasgow. This centre focuses on achieving high levels of ATM availability through the use of advanced diagnostic tools to carry out remote fixes where possible, the very latest engineer scheduling, automated incident management and dispatch software, along with a sophisticated parts logistics strategy.NCR, listed by Gartner Group as one of the top ten global maintenance providers across all sectors, provides managed, hosted, professional and support services on more than 500,000 points-of-service devices for hundreds of businesses worldwide. It supports 19 of the world’s top 20 banks, 17 of the top 20 retailers, 8 of the top 10 telecom firms and 5 of the top 6 airlines.NCR provides its managed services customers with industry-leading technologies and best practices supported by 13 managed services operations centres globally.